Refunds & Disputes

Last updated: July 8, 2026

Jobs paid directly to the provider

Most jobs today are agreed and paid directly (cash, transfer or SOTCoin). Any refund is between you and the provider — but we want to know when something goes wrong: report the job from your booking history or the contact page. Repeated verified complaints affect a provider's rating, badge and listing.

Jobs booked and paid through the platform

• Cancelled by the provider, or the provider never showed up: full refund to your original payment method or SOTCoin wallet.
• Cancelled by you before the agreed start time: refund according to the cancellation window shown at booking.
• Work seriously not as agreed: open a dispute within 7 days of the job date. Our support team reviews the evidence from both sides (photos, chat, invoice) and decides on a refund, partial refund or no refund, normally within 14 days.

How to open a dispute

Contact us from the contact page with the job reference, what was agreed, what happened, and photos where relevant. Keep your WhatsApp conversation — it is usually the best evidence of what was agreed.

This document is provided as a general template for Services of Timor and does not constitute legal advice. It is reviewed periodically; the version published on this page is the one in force.